Dormakaba is a global provider of security and access solutions. We offer a wide range of products and services for secure and seamless access, including door hardware, electronic access control, and key systems. The company operates in over 50 countries and employs more than 16,000 people.

We are currently seeking a Customer Care Agent with German to join our dormakaba Business Services Centre in Sofia. In this role, you will support a diverse portfolio of business clients across Germany, handling a variety of inquiries—from advising on products and services and verifying customer data to managing complaints and more.

Our Customer Care desk operates from 7am to midnight (EET), Monday to Saturday. We offer both full-time and part-time contracts, providing flexibility to fit around your study schedule.

A job that mattets: your tasks 

• Customer Support: You are the first point of contact for our customers, providing them with advice on our products and services and addressing their inquiries via phone, email, or chat.
• Data Entry & Verification: You enter and verify relevant customer data and information in our systems during the conversation and ensure that all entries are accurate and complete.
• Communication: You conduct conversations in flawless German (C1) and English (C1), both in writing and orally, ensuring that all customer inquiries are handled clearly and precisely.
• De-escalation: You are able to handle difficult conversations, especially in conflict situations, and ensure a solution-oriented de-escalation of upset customers.
• Team Collaboration: You will work closely with other departments and teams to ensure seamless customer support and notify service technicians of customer requests.
• Administrative Support: You will support the processing of fault and repair requests and the documentation of customer interactions.

An experience that matters: your skills

Language Skills:

• Fluent German (C1) in both written and spoken communication
• Good English (C1) in both written and spoken communication

Experience & Skills:

• Strong communication skills and enjoyment of customer interaction
• High service orientation and problem-solving abilities
• Experience in handling upset customers and de-escalation techniques
• Proficient in using standard end-user software, particularly MS Office
• Knowledge of CRM systems

A wotkplace that matters: our offering

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• 200 BGN Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your professional development

How to apply:

Submit your CV in English via the following link:

https://jobs.dormakaba.com/job/Sofia-Customer-Care-Agent-with-German-178...